NSI Gold certified

Site Assessment Request

Thank you for enquiring about a free site survey! We would love to meet with you and go over your security and fire needs. Fill out the form below to have an APS account manager contact you.

    Which service are you interested in?

    Obsequio applauds its colleagues during National Customer Service Week

    Obsequio applauds its colleagues during National Customer Service Week

    04 Oct, 2023 by Helen Lambell

    Our clients frequently praise our help desk and engineers for the brilliant customer service we offer.

    And as this week is National Customer Service Week, we thought we’d celebrate some of the ways in which our customer service teams and engineers at CDS, APS, Drax 360, Genex and Brunel have helped clients out of a fix or ‘just’ given them a warm fuzzy feeling of being looked after.

    The week, organised by The Institute of Customer Service, shines a light on the important role played by the frontline people who ensure even the most complex of actitives runs smoothly.

    It highlights a different aspect of customer service every day.

    Monday looks at the impact of AI on customer service. It shares research on how, while artificial intelligence has the potential to revolutionise the way we interact with customers, it poses challenges when used as an alternative to human skills. The research looks at the future role of AI and the ethical and social issues it presents.

    On Tuesday, the focus is on respect. With the cost-of-living crisis leading to consumers being under more stress, the day looks at how frontline workers can be protected from abuse.

    Wednesday examines how customer service has evolved into a profession – and the pivotal role it plays in enabling a company to be successful.

    Thursday focuses on sustainable growth and how the customer service team can help companies grow in an environmentally friendly way.

    And Friday is a chance for companies to shout about some of their customer service heroes.

    Obsequio group CEO Simon Abley said: “For some companies, customer service is regarded as a ‘nice to have’ rather than a value. While each of our companies has a specific customer service desk whose skills lie in juggling the complex pieces of a jigsaw – such as lining up engineer availability and service capacity, it is something every single member of the team offers.

    “The engineer installing life safety equipment at a hospital or carrying out water testing at a leisure centre is the face of the company, just as much as the person answering the phone to respond to an emergency. It is this experience, as well our decades of expertise in the compliance sector, which ensures our customers return year after year.

    “Yes, we provide a vital service in terms of safety and compliance, but doing that with surly colleagues could send clients running off to find a friendlier alternative. We pride ourselves on the fact that we treat our customers as fellow human beings. Excellent customer service runs through our veins like the letters through a stick of rock.

    “And this week we want to show our gratitude and support for the colleagues who help our valued customers and ensure they find us a pleasure to work with.”

    Speak to a Security & Fire Expert#0115 946 1510

    APS Security & Fire

    3.9 7 reviews

    It was only by chance that we originally made contact with A
    -Nottingham City Transport
    We found APS to be completely professional from the first vi
    -Freedom Active
    So pleased with the work carried out and how professional th
    -Reservoir Cottage
    Your engineer competed the test this morning, what a profess
    -Cables Direct
    Fantastic service, John our engineer was very knowledgeable
    -WIDA GROUP LIMITED
    View all testimonials

    Servicing the East Midlands

    flexible payments

    We offer the following as standard:

    • Free site survey
    • Installation by qualified engineers
    • Comprehensive service and maintenance packages
    • Easy payment options
    • High quality CCTV & Fire Safety products
    • Engineers DBS checked and approved

    Latest news

    APS issues Hallowe’en and Diwali warning during Candle Fire Safety Week

    Hallowe’en, bonfire night, Diwali, Hannukah and Christmas are made...

    30th October 2023

    APS celebrates its team’s care and thoughtfulness during National Customer Service Week

    Working in sensitive environments, where people are often at their...

    06th October 2023

    Obsequio applauds its colleagues during National Customer Service Week

    Our clients frequently praise our help desk and engineers for the...

    04th October 2023

    Testimonials

    It was only by chance that we originally made contact with APS. We already had a fire suppression system from another supplier for our live server room. We had a requirement for two new systems but our original supplier didn’t seem interested. So we found APS as another local company and invited them to tender…


    -Nottingham City Transport
    07 November, 2023

    We found APS to be completely professional from the first visit to assess out site to final completion. Communication and flexibility are important to us when we choose a service; so I am happy to say that APS were excellent at both!


    -Freedom Active
    02 November, 2023

    So pleased with the work carried out and how professional the team was. They didn’t mind going that extra mile. They were kind and helpful can’t give them enough credit.


    -Reservoir Cottage
    21 February, 2023
    Arrange a free quote – please complete the short form below

      Feel free to give us a call
      0115 946 1510