New Vacancy: Service Manager – East Midlands

by Eleasha Hylton-Rowe | August 26, 2025

Job Title: Service Manager

Location: East Midlands

Salary: Competitive, DOE

Contracted Hours: Full-time, 40 hours per week

Annual Leave: 25 days plus bank holidays

---

Role Overview:

Are you an experienced leader in the fire and security industry, with a passion for service excellence and team development? APS Security is looking to recruit a Service Manager to oversee our service and project functions across the Midlands. This is a fantastic opportunity to play a key role in driving operational performance, supporting business growth, and ensuring that our clients continue to receive the highest standard of service.

---

About the Role:

As a Service Manager at APS Security, you will:

Operational Management

• Plan, schedule, and manage all service and project works to completion, ensuring timely delivery and customer satisfaction.
• Allocate and manage engineer resources effectively to meet operational demands.
• Monitor and improve team productivity through performance metrics and regular reviews.
• Conduct regular site and engineer audits to ensure compliance with quality and safety standards.

Financial & KPI Management

• Prepare, manage, and review financial forecasts and budgets for the service department.
• Track, report, and ensure achievement of agreed Key Performance Indicators (KPIs).
• Identify areas for cost efficiency and productivity gains across the service function.

Team Leadership & Development

• Provide leadership, motivation, and support to the engineering team.
• Identify skills gaps and implement tailored training and development plans for engineers and apprentices.
• Promote a positive and safe working environment that aligns with company values and standards.

Technical Support & Quality Assurance

• Act as a point of technical escalation and support for engineers and clients.
• Ensure all works are completed to NSI Gold and British Standard requirements.
• Maintain up-to-date knowledge of industry standards, regulations, and technology trends.

Customer Focus

• Ensure a high level of customer satisfaction through effective communication, service delivery, and issue resolution.
• Build and maintain strong relationships with key clients and stakeholders.

Business Growth & Planning

• Contribute to strategic planning for business growth, identifying new opportunities in service delivery and project execution.
• Support the onboarding of new clients and expansion into new geographical or market sectors.
• Collaborate with sales and commercial teams to align operational capacity with business development.

---

About You:

Experience: At least 5 years’ experience in a managerial role within the fire and security industry, with proven success in planning, budgeting, and achieving operational targets.

Knowledge: Strong understanding of NSI Gold standards and relevant British Standards (BS 5839, BS EN 50131).

Skills: Excellent leadership, communication, and organisational abilities, with a focus on customer satisfaction and service delivery.

Qualifications: Technical qualification in fire and/or security systems (e.g. FIA Units, City & Guilds, NVQ).

Other: Full UK driving licence required.

---

What We Offer:

• Benefits: Company car or car allowance, company pension scheme.
• Growth: Opportunities for professional development and training.
• Supportive Culture: Be part of a close-knit team committed to quality, compliance, and customer care.
• Reputation: Join a business with over 28 years of experience, trusted by clients across the fire and security industry.

---

Interested?

Send your CV and a brief cover letter to our Head of Sales, Ash, at ash@aps-security.co.uk