APS Security & Fire Business Continuity Statement
Updated: 26 March 2020
Due to the most recent developments with regards to the COVID-19 situation, we have now activated further elements of our business continuity plan. These are aimed at minimising disruption and ensuring a continuity of service, while protecting our valued customers and staff.
Our plans include:
- Remote working for our staff
- Reorganisation of our work space
- Basing vulnerable staff members at home/safer work location
- Using technology to minimise our social interactions
Our intention is to maintain a professional service, while ensuring the safety and welfare of our employees, their families and our customers.
Minimising service disruption to our customers
Based on the Government forecasts it is inevitable that our staffing levels and that of our customers will be impacted by COVID-19. We expect that this will result in reduced demand for non-essential routine works and if necessary we will look to re-schedule these activities. During this period we will prioritise reactive service call-out requests.
Our remotely located teams have secure technology that allows the real-time access of key customer information, allowing them to respond to planned and reactive service call requests.
Our Service Admin Desk will continue to manage and prioritise call-out requests and our customers should continue to contact us in the usual way. Should it become necessary we have the capability to operate Service Admin Desk operations remotely.
Managing our supply chain
We hold a considerable range of the most used parts and spares. Our engineers also carry several stock items with them.
Our distribution allows for replacement parts to be delivered to our head office or directly to a regionally based hub for collection by our engineers. We are not reliant on a single supplier and can order equipment from several distributors and from manufacturers directly.
We continually monitor our supply chain for potential issues that may impact our operations and work closely with our suppliers to assess and minimise any potential effect.
Products and services affected
We are currently not aware of any specific suppliers or products being affected by the situation. At this stage is not possible to fully predict the scope and extent of the outbreak and it is therefore possible we experience increased lead times for the supply of some products.
We will be closely monitoring this situation and if necessary, we will look to source alternative products of the same quality and performance to address any potential supply concerns.
We would like to thank you for your understanding during this period. If you have any specific concerns please call 0115 946 2555 or email firstname.lastname@example.org